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管理心理学：心理学在企业管理中的应用 Management Psychology

管理心理学：心理学在企业管理中的应用 Management Psychology

课程编号：47294

课程价格：￥0/天

课程时长：2 天

课程人气：262

行业类别：行业通用     

专业类别：中层管理 

授课讲师：刘向明

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  • 讲师介绍
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【培训对象】
成熟企业的中高层经理、创业公司的创始团队

【培训收益】
1.拓展知识领域：了解心理学对管理的意义 2.提升管理效率：优化影响效率的心理因素 3.丰富领导技能：掌握符合心理的领导技能 4.预见发展趋势：预见未来管理的心理趋势

第一章 概述：从心理角度认识知识体系
课前思考：心理学和管理学，哪一门学科更加基础？
一 什么是基础学科
1.学科体系：上游学科、前位学科
2.学科序列：硬科学、软科学、准科学、类科学
二 什么是心理学
1.研究对象：心理学的研究对象，行为和认知
2.研究层面：心理学的六个研究层面
三 心理学的三重性
1.知识：客观的知识体系
2.技能：作用于外的技能
3.能力：作用于内的能力
本章教学目标：让学员了解心理学为什么是基础科学


Course outline

Chapter 1 Overview: Reviewing science from a psychological perspective
Pre-training question: Which subject is more basic, psychology or management?
1.What is basic science
a)Disciplinary system: upstream disciplines, former disciplines
b)Discipline sequence: hard science, soft science, sub- and quasi-science
2.what is psychology
a)Object: the research object of psychology, behavior and cognition
b)Level: six research levels of psychology
3.The features of psychology
a)Knowledge: Objective knowledge system
b)Skills: Skills to apply to the outside
c)Ability: Ability to apply to oneself
Benefits from this chapter: understanding psychology as a basic science


第二章 演化：从心理角度了解管理演化
课前思考：人的工作本性是勤奋，还是懒惰？
一 什么是管理心理学
1.效率科学：如何提高工作效率
2.人性科学：如何改善心理感受
二 管理心理学的里程碑
1.经济人假设：科学管理运动
2.社会人假设：霍桑工厂实验
3.上进人假设：需求五层次理论
4.自主人假设：X理论与Y理论
5.成就人假设：动机双因素理论
6.兴趣人假设：工作特性理论
案例讲解：心理学对管理的推动
本章教学目标：让学员了解管理心理学的发展过程

Chapter 2 Evolution: Reviewing management from a psychological perspective
Pre-training question: Is the human nature of work diligence or laziness?
1.what is management psychology
a)Efficiency science: how to improve work efficiency
b)Human Science: How to Improve Mental Feelings
2.Human nature assumptions in management psychology
a)Economic man: Scientific Management Movement
b)Social man: Hawthorne Factory Experiment
c)Self-motivated man: Hierarchy of needs
d)Autonomous man: Theory X and Theory Y
e)Pursuing man: two-factor theory of motivation
f)Interested man: job characteristic theory
Case explanation: Psychology's promotion of management
Benefits from this chapter: understanding the evolution of management psychology


第三章 绩效：从心理角度优化绩效因素
课前思考：绩效改进，主要靠勤奋还是靠智慧？
一 哪些心理因素会影响工作效率
1.属事因素：程序、流程、信息、工具
2.属人因素：感受、学习、能力、态度
二 哪些属人因素要重点管理
1.学习过程：工作怎样从陌生到熟悉
2.融入过程：团队怎样从排斥到归属
3.提高过程：技能怎么从良好到卓越
4.发展过程：能力怎么从局部到全面
三 哪些属事因素要重点管理
1.工作分解：工作任务怎么有效分解
2.程序改进：工作方法怎么持续改进
3.信息简化：怎样能让信息易于传播
4.工具优化：怎样能让工具易于使用
案例讲解：人人都参与的精益管理
小组练习1：工作分解的技巧练习
本章教学目标：让学员了解影响绩效的心理因素

Chapter 3 Performance: Optimizing psychological factors of performance
Pre-training question: Is diligence the main source of performance?
1.What psychological factors will affect work efficiency?
a)Matter factors: procedures, processes, information, tools
b)Human factors: feelings, learning, ability, attitude
2.Which human factors should be focused on management?
a)Learning process: how to make the work from unfamiliar to familiar
b)Integration process: how the team goes from rejection to integration
c)Improvement process: how to improve skills from good to excellent
d)Development process: How to achieve comprehensive ability
3.Which matter factors should be managed?
a)Work breakdown: how to effectively breakdown tasks
b)Process improvement: how to continuously improve working methods
c)Information simplification: how to make information easy to spread
d)Tool optimization: how to make tools easy to use
Case study: the Lean management of total participation
Group exercise 1: Work breakdown skills exercise
Benefits from this chapter: understanding the psychological factors that affect performance


第四章 技能：从心理角度提升管理技能
课前思考：如何给管理技能分类？
一 如何提高工作中的人际技能
1.倾听技巧：如何增加团队的凝聚力
2.表达能力：如何提高下属的理解力
3.激励方式：如何引导下属主动成长
4.行为纠正：如何推动下属积极改善
小组练习2：倾听和激励技巧练习
二 如何提高工作中的概念技能
1.计划能力：如何提高思维的计划性
2.判断能力：如何提高判断的准确性
3.分析能力：如何提高分析的深刻性
4.决策能力：如何提高决策的有效性
三 管理者需要哪些关键技能
1.联动设置：怎样让团队工作更高效
2.升维规划：怎么让团队视野更开阔
小组练习3：团队指令的技巧练习
本章教学目标：让学员掌握符合心理的领导技能

Chapter 4 Skills: Improving psychological skills of management
Pre-training question: How to classify management skills?
1.How to improve human skills
a)Listening skills: how to increase team cohesion
b)Expressing skills: how to improve the understanding of subordinates
c)Incentive skills: how to guide subordinates’ development
d)Correcting skills: how to correct subordinates’ working behavior
Group exercise 2: Practice listening and motivational skills
2.How to improve conceptual skills
a)Planning ability: how to improve the planning of thinking
b)Judgment ability: how to improve the accuracy of judgment
c)Analytical ability: how to improve the depth of analysis
d)Decision-making ability: how to improve the effectiveness of decision
3.Key skills that managers need
a)Linkage settings: how to make team work more efficient
b)Upgrading planning: how to make the team's vision wider
Group exercise 3: Skills exercise of team instruction
Benefits from this chapter: mastering the psychological skills of management

 

第五章 环境：从心理角度改善工作环境
课前思考：人们喜欢什么样的工作环境？
一 什么是工作环境
1.物理环境：物化的外在空间
2.感受环境：个人的内在感受
3.人际环境：人际的互动感受
二 感受环境的改善
1.情绪改善：情绪感受有哪些共情
2.审美改善：审美体验有哪些共性
3.角色改善：个人对环境的主导性
案例讲解：个人主导性对寿命的影响
三 人际环境的改善
1.互动改善：人际互动有哪些共性
2.身份改善：对象身份有哪些共性
3.信念改善：人际信念有哪些共性
案例讲解：对象身份对归属感的影响
本章教学目标：让学员了解改善工作氛围的方法技巧

Chapter 5 Environment: Improving the psychological environment
Pre-training question: What kind of work environment do people like?
1.What is the working environment?
a)Physical environment: materialized external space
b)Sensory environment: personal inner feelings
c)Interpersonal environment: interpersonal interaction feelings
2.Improving the sensory environment
a)Emotional improvement: empathy of emotional feelings
b)Aesthetic improvement: commonalities of aesthetic experience
c)Role improvement: dominance of the environment
Case study: the influence of personal dominance on life longevity
3.Improving interpersonal environment
a)Interaction improvement: commonalities in interpersonal interaction
b)Identity improvement: commonalities of the self-identity
c)Faith improvement: commonalities of interpersonal beliefs
Case explanation: the influence of object identity on sense of belonging
Benefits from this chapter: understanding the methods and skills to improve the working environment.

 

第六章 趋势：从心理角度预见管理趋势
课前思考：下一代人会喜欢什么样的公司？
一 当代管理心理学有哪些特色
1.管理革命：以积极情绪为中心的管理变革
2.集体智商：以专业知识为基础的决策变革
二 未来管理心理学的可能趋势
1.人际边界：人与人之间的边界意识加强
2.人格假设：基于独立人格的社会学假设
3.契约等级：情景化和契约化的组织等级
4.多元价值：基于人性的多元价值观并存
5.分布决策：专业分工形成的分布式决策
本章教学目标：让学员预见管理心理学的发展方向

Chapter 6 Trends: Foresee management trends from a psychological perspective
Pre-training question: What kind of company will the next generation like?
1.What are the characteristics of contemporary management psychology?
a)Management revolution: management focuses on positive emotions
b)Collective IQ: decision-making bases on professional knowledge
2.Possible trends in future management psychology
a)Interpersonal boundary: the boundary awareness is strengthened
b)Personality assumption: society is based on independent personality
c)Contract hierarchy: organizational hierarchy is based on contract
d)Multiple values: coexistence of multiple values based on human nature
e)Distributed decision: decision is distributed by profession
Benefits from this chapter: foreseeing the development of management psychology. 

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